Telecoms Field Operative

K1

The principles of OFCOM and government targets for broadband coverage for the UK.

K2

The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.

K3

The identification and connection of telecom cables; the services and products they are associated with.

K4

Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.

K5

The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.

K6

Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.

K9

Service Level Agreements (SLA) and the impact of failing to meet these.

K11

Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.

K13

Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.

K14

Escalation channels and the correct escalation process including when, how and to whom.

K15

Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.

K17

GDPR (General Data Protection Regulations) and how they impact the role.

K25

Employer health, safety and environmental policies and procedures and where to locate these to refer to. Keeping self, colleagues, customers and members of the public safe in line with legislation.

K26

The safety at street and road works code of practice.

K27

Risk assessments, method statements and their application to the role.

S1

Carry out a risk assessment before starting work activities. Follow method statements.

S2

Identify the structure and composition of telecom network cables.

S3

Work from and interpret telecom network plans to identify plant or location.

S4

Work on and in various connection points in the telecoms network.

S5

Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.

S6

Select and use the appropriate equipment on a telecom network.

S7

Maintaining safety standards whilst working towards the task objectives.

S8

Use personal protective equipment in a safe and appropriate manner.

S9

Identify and take appropriate actions when working around other utilities services.

S10

Working as an individual or as a member of a team to achieve defined goals.

S17

Install and test components of the telecom network.

S18

Fault-find and problem-solve on the telecom network.

S21

Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.

B1

Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.

B2

Prioritise the safety of self and others.

B3

Self-motivated and able to work alone or as part of a team.

B4

Be organised and apply effective time management to meet deadlines.

B22

Induction Task Getting new learner acquainted