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Knowledge, skills and behaviours grouped by occupational duty.
K6
Organisational procedures for the receipt of products.
K7
Organisational procedures for the receipt of products.
K8
Organisational procedures for the dispatching of products.
K9
Organisational procedures for the decanting, packing of products.
K10
Operational activities and their sequencing for the return of products.
K17
Written communication techniques, plain English principles, including Industry terminology.
K18
Verbal communication techniques, giving and receiving information, matching style to audience, barriers to communication.
K16
Information technology and digital: management information systems, digital toolsets, General data protection regulation (GDPR). Cyber security.
K13
Impact of the sector on the environment. Efficient use of resources. Recycling, reuse and safe disposal of waste.
K11
The principles and requirements of quality control and stock rotation.
K12
Principles of equity, diversity, and Reporting and escalation procedures within limits of own job role and responsibilities.
K15
Materials and resources used in a warehouse. Stock and resource management processes.
K19
Principles of equity, diversity, and inclusion in the workplace and the impact on their work.
K1
Methods to ensure safe working, for example, risk assessments, PPE, COSHH and safe systems of work.
K3
Health and safety regulations relevant to the role, organisation and the operative's responsibilities.
K2
Tools, equipment, machinery and delivery systems used for the handling of products, for example manual pallet trolley, battery powered pallet trolley, forklift truck, reach truck, bridge cranes, jib cranes, vacuum and suction lifters, magnetic lifters.
K4
Product handling and storage contractual requirements
K5
Loading procedures for products including transport weight limits and loading distribution principles.
K20
Location of operational information needed to undertake contractual requirements, electronic or paper based.
K14
Handover procedures.
S3
Receive products in line with organisational procedures..
S4
Store and pick products in line with organisational procedures.
S5
Dispatch products in line with organisational procedures
S6
Decant, pack products in line with organisational procedures.
S8
Communicate in writing with others, for example internal and external customers, colleagues and managers.
S16
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
S7
Communicate with others verbally, for example internal and external customers, colleagues, and managers.
S11
Use information technology and digital systems. Comply with GDPR and cyber security.
S13
Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts..
S14
Support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
S15
Identify and escalate problems beyond own responsibility.
S17
Follow equity, diversity and inclusion rules.
S18
Carry out and record learning and development activities.
S1
Conduct risk assessments within the working environment.
S2
Apply safe working practices in line with associated health and safety legislation and company policy.
S9
Load and unload products, considering the product that is to be moved and its current and planned destination.
S10
Use tools and equipment to aid in product handling.
S12
Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
S19
Conducts handover activities.
B4
Consider the impact on the environment when using resources and carrying out work.
B2
Support an inclusive workplace for example, respectful of different views.
B3
Seek learning and development opportunities.
B1
Commitment to workplace health, safety, and wellbeing.
B5
Take ownership of given work.