Retailer

LOCAL_K5

How to maintain stock levels and the conditions they must be stored in to meet customer demand

LOCAL_K6

How to operate IT and digital systems

LOCAL_K7

Relevant regulatory and legislative requirements which impact on the retail sector such as the sale of bladed items

K10

How to maintain stock levels and the conditions they must be stored in to meet customer demand, sales opportunities, marketing activities and seasonal variations.

K11

How to operate IT and digital systems, and applications.

K13

Relevant regulatory and legislative requirements which impact on the retail sector such as the sale of bladed items, high fats, salt and sugar, safety requirements, and age restricted sales.

K9

The use of visual and/or digital merchandising skills including the use of “hot spots” and the relationship this has with sales and use of space.

K2

The business aims and objectives and how their work contributes to them.

K3

The principles of running a retail business to support the overall financial performance for example by aiming to exceed targeted sales and reduce wastage and returns.

K8

The importance of brand and business reputation and what can affect it.

K5

The business approach to sustainability and its carbon footprint such as approaches to product sourcing, waste reduction and recycling.

K6

Methods for communicating with customers, to support and increase sales, and encourage customer loyalty.

K7

The brands, products and services provided by the business including knowledge of the technical specification of a product and aftercare service.

LOCAL_K12

The business approach to sustainability and its carbon footprint such as approaches to product sourcing

LOCAL_K13

Methods for communicating with customers

K14

Principles of equality, diversity and inclusion and the impact on the customer experience and business.

LOCAL_K14

The brands

LOCAL_K19

Principles of equality

K16

The business’s policy for exchange and refunds of products for in-store and/or on-line purchases.

K1

The customer profile of the business and customers’ purchasing habits.

K4

The make up of the local community and the requirements of customers within it.

K12

How to support and influence the team and how all colleagues and teams work together to meet business objectives.

K15

The support requirements and/or coaching needs of their team.

LOCAL_S4

Maintain stock levels and storage conditions such as correct temperature

S8

Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.

S5

Promote seasonal or local offers through in-store or online promotions.

S11

Comply with regulations and legislation relevant to their role and business.

S6

Identify situations that may damage business reputation in line with company policy and escalate as required.

S7

Maintain good merchandising to meet the needs of the business whilst ensuring safety.

S9

Use technology and applications to support sales and service ensuring that maintenance issues are reported.

S2

Serve customers in line with brand standards, legislation, business procedures and the values of the business.

LOCAL_S8

Serve customers in line with brand standards

S1

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.

S3

Provide a retail service that balances the customers’ needs with additional linked products and services.

S4

Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.

S14

Support sales across a range of promotional events throughout the calendar year.

S13

Handle complaints within remit or escalate as appropriate.

S10

Support team and colleague development through buddying and/or coaching.

S12

Contribute to continuous improvement activities which focus on improving sustainability within the business.

B1

Acts in a professional manner with integrity and confidentiality.

B3

Seeks learning opportunities and continuous development.

B6

Acts in an open and approachable manner to build and maintain inclusive relationships with others.

B2

Acts as an ambassador for their business and brand.

B4

Has accountability and ownership of their tasks and workload.

B5

Works flexibly and adapts to circumstances.