Quality Practitioner

K1

Understand the organisations operating environment and the factors that may influence its direction and performance, including the markets it operates in, roles and responsibilities, who its stakeholders are and what they require from the organisation. This may include sustainability criteria.

K2

Concept of process design and how this supports specific organisational objectives using tools such as process flowchart, value stream mapping and SIPOC (Supplier, Input, Process, Output, and Customer).

K3

How to plan, measure, manage and monitor organisation’s quality objectives.

K4

The key considerations (such as political, economical, social, technological, legal and environmental) and approaches necessary (such as Tuckman’s Storming, Norming, Forming and Performing) to enable change in organisations, products or services.

K5

The company’s key drivers for change (internal and external) may influence priorities and objectives.

K6

How to promote the right behaviours to create a quality culture in the organisation and how this leads to organisational performance improvements.

K7

Principles of the foundation of Quality and Quality Management System.

K9

Understand the environment in which the organisation’s products/services are produced or supplied, and the factors that may influence performance, including legislation, customer requirements and regulatory requirements. This may include sustainability or climate change criteria.

K10

How the organisation’s strategy is sensitive to stakeholder perceptions and how this knowledge informs priorities at a tactical level. This may include sustainability, ethical, or climate change related criteria.

K11

How applicable contractual and commercial requirements for quality affect the organisation’s performance objectives for their specific products / services.

K12

The methods and tools for identifying customers/stakeholders and gathering information about their requirements including the tools for analysing and prioritising customer/stakeholder quality requirements using tools such as Kano model.

K13

Risk and opportunity management, including the risk and opportunity management principles, framework and processes, types of risk/opportunity associated with new product/service development and improvement, process and supply chain management and methods and tools for identifying, assessing, and mitigating risks/realising opportunities, such as risk and opportunity register, risk and opportunity matrix, Fault Tree Analysis (FTA), Failure Mode and Effects Analysis.

K15

Tools and techniques for managing the organisation’s specific products / services to meet customer requirements such as Quality Function Deployment, Lean Product Development and Design for Manufacturing.

K26

Products/services life cycle stages (such as Capture, Design and Development, Integration, Production, Support and Closure) and the implication for quality

K39

Understand the purposes for auditing and how to plan, conduct, report and follow up an audit.

K41

When to apply a range of business improvement approaches tools and techniques such as Problem definition, measurement systems analysis, Basic data analysis, graphical data analysis, use of software tools for data analysis, root cause analysis, identification and assessment of improvement options, process control tools.

K46

How to convert quality requirements into performance measures objectives using tools such as Critical to Quality Trees (CTQ Trees), requirements matrices and operational definition.

K69

The techniques used for improving awareness and performance in relation to quality objectives and requirements.

K70

Learn how different sources and methods will aid in maintaining own development in the quality profession.

S1

identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.

S2

Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.

S3

Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes

S4

Identify gaps in process performance and develop improvement plans to close gaps.

S5

Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.

S9

Communicate organisational quality strategy to all levels of the organisation.

S20

Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.

S21

Plan and conduct system, product or process audits.

S26

Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.

S27

Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.

S29

Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.

S31

Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.

S65

dentify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.

B1

Promote actively best practices and continuous improvement.

B2

Act with integrity by being open and honest.

B3

Always put customers at the heart of every task.

B4

Operates diligently with professionalism considering a wider picture.

B13

Seek continuous professional development opportunities such as self-reflection, gathering information, producing personal development plans and keeping up to date on sector/organisation regulation.