Facilities Manager

K1

Health and safety regulations, standards and guidance, relevance to the occupation and responsibilities.

LOCAL_K1

Characteristics and features of facilities management: hard, soft, total or integrated, personnel.

K15

Building maintenance principles: reactive and planned activities.

LOCAL_K16

Sustainability legislation and regulations: current and developing sustainable principles, practices and techniques.

LOCAL_K19

Sustainable procurement methods and practices: and use of resources, equipment and supplies.

K27

Personal wellbeing and mental health awareness.

LOCAL_K43

Stakeholder management and relationship building: internal and external, clients, customers, colleagues and building users.

LOCAL_K57

Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Facilities terminology.

LOCAL_K60

Problem solving techniques for example diagnostics, root cause analysis DMAIC (Define, Measure, Analyse, Improve, Control), PDCA (Plan Do Check Act).

K2

Strategies for identifying and managing risk.

K6

Principles of facilities project management.

LOCAL_K6

Awareness of health and safety regulations and codes of practice, relevance to the occupation and the own responsibilities. Health and Safety at Work Act. Control of Substances Hazardous to Health (COSHH). Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR). Business continuity plans (BCP). Building regulations. Life support systems. L8 water hygiene. Manual handling. Personal Protective Equipment (PPE). Working at height. Working in confined spaces. Isolation and emergency stop procedures. Emergency evacuation procedures. Slips, trips and falls.

K7

Change management principles and techniques.

K8

Business continuity planning principles and techniques.

K9

Business operation considerations: efficiency, customer satisfaction, competitiveness and ethical issues.

LOCAL_K9

Methods and policies to promote safe working; risk assessments, method statements and safe systems of work.

K11

Continuous improvement techniques.

LOCAL_K12

Manufacturer's instructions; facilities management environment tools and equipment: for example, plant, machinery, electrical equipment, manual maintenance tools.

K18

Quality assurance procedures and monitoring processes.

K19

Leadership and management techniques: Customer relationship management, negotiating, influencing, networking, commercial awareness, conflict management and assertiveness.

K23

Problem solving techniques, diagnostics and root cause analysis.

LOCAL_K25

Scope and limits of authority within own role and knowing when to escalate issues and to whom.

LOCAL_K33

Awareness of issues and common symptoms and warning signs of stress, anxiety and depression, plus where to go for help and the resources available.

LOCAL_K35

Legislative guidance relating to equity, diversity and inclusivity in the workplace.

K3

Regulations and legislation that impact the sector.

K5

Waste management strategies.

K12

Principles of property ownership.

K13

Property asset management techniques.

K14

Fundamental concepts of building design; the features of building, fabric, structures and components. Sustainability of building design.

K26

Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.

K10

Standard operating procedures (SOP).

K17

Resource management requirements and techniques.

K20

Organisational objectives, requirements and value; Service Level Agreements (SLAs) and Key performance indicators (KPI’s).

LOCAL_K23

Principles of leadership: supervisory, teamwork, and coaching techniques.

K28

Continuing professional development: planned and unplanned and recording methods.

LOCAL_K47

Principles of financial management in a facilities environment including, annual budgets and cost centre management.

LOCAL_K50

Written and digital communication techniques. Plain English principles. Facilities terminology. Report writing.

K4

Current sustainable practices and developments in the sector.

LOCAL_K54

Principles and techniques of continuous improvement, for example lean, 6-sigma, KAIZEN.

K21

Types, quality, and ethical data analysis techniques.

K22

Methods of delivering, receiving and using feedback to improve the quality of business products and services.

K24

The organisational and sector digital toolkits and systems. General Data Protection Regulation (GDPR) and cyber security.

K29

Research techniques.

LOCAL_K41

Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) their purpose and value in a facilities management environment.

LOCAL_K39

Principles of contract management including prioritisation and issue resolution.

K16

Finance and budgeting techniques: Cost centres, devolved budgets, budgeting techniques, budget cycles, levels of authority, cost control.

K25

Communication techniques: verbal and written.

S1

Comply with and manage health and safety procedures in line with regulations, standards, and guidance.

LOCAL_S1

Supervise the facilities management function.

S2

Develop and apply hazard and risk identification and risk management systems and culture.

S13

Manage building maintenance activities, for example plans, site inspections or audits

LOCAL_S21

Apply sustainable processes and practices, monitoring and solving sustainability problems which impact climate change in the facilities management function within their organisation.

LOCAL_S24

Use resources to complete tasks, with consideration for cost, quality, safety, security and environmental impact.

LOCAL_S36

Plan, prioritise and delegate tasks to the facilities team for completion.

LOCAL_S50

Create, maintain and enhance collaborative working relationships with internal and external stakeholders.

LOCAL_S55

Communicate verbally with internal and external stakeholders Give and receive information. Matching style to audience. Recognising barriers in communication and how to overcome them. Facilities terminology.

LOCAL_S5

Comply with health and safety regulations, building regulations, codes of practice and organisational policies and procedures.

S8

Apply business continuity planning techniques.

S9

Apply business operation considerations.

S11

Apply continuous improvement techniques. Make recommendations for improvement.

LOCAL_S12

Comply with risk assessments, method statements and safe systems of work and apply control measures.

S16

Apply quality assurance procedures and monitoring processes.

LOCAL_S18

Supervise others when using facilities management environment tools and equipment for example, plant, machinery, electrical equipment, manual tools.

S21

Apply problem solving techniques, identifying issues. Propose solutions to problems.

LOCAL_S42

Use information and digital technology to analyse data to monitor performance.

S3

Comply with sector regulations and legislation.

S4

Develop and apply sustainable practices and developments.

S5

Apply and manage waste management strategies.

S12

Apply property and asset management techniques.

S24

Apply policies and practices to support equity, diversity and inclusion.

S10

Apply and manage standard operating procedures (SOPs).

S15

Manage resource requirements.

S17

Manage stakeholders. For example, contractors, consultants, suppliers, end users.

S18

Manage and comply with organisational objectives, requirements and value including Service Level Agreements (SLAs) and Key performance indicators (KPI’s).

S25

Plan and undertake Continued Professional Development (CPD) to meet personal and organisational development. Evaluate CPD outcomes against any plans made.

LOCAL_S30

Lead a team of facilities personnel.

LOCAL_S70

Apply continuous improvement techniques to devise potential solutions.

S6

Apply facilities project management techniques.

S7

Apply change management techniques.

S19

Analyse and report different types of data according to its qualities.

S20

Use feedback to improve the quality of the business products and services.

S22

Monitor, manage and report organisational and sector information technology and digital systems. Comply with General Data Protection Regulation (GDPR) and cyber security.

S26

Undertake research.

LOCAL_S73

Communicate with internal and external stakeholders using sector specific terminology through written means.

LOCAL_S33

Apply problem solving techniques to create solutions to complex problems within limits of authority within own role and consult line management.

LOCAL_S67

Investigate queries to find underlying cause and identify potential solutions.

S14

Apply techniques in the management of budgets within department financing and budget.

LOCAL_S69

Apply financial management principles in department budget spending.

S23

Communicate verbally and in writing with others for example, colleagues, contractors and stakeholders.

B1

Takes personal responsibility for and promotes for health, safety and welfare.

B3

Promote equity, diversity and inclusivity in the workplace.

LOCAL_B6

Considers the environment and sustainability.

B2

Act ethically.

LOCAL_B21

Promote an inclusive workplace for example respectful of different views.

LOCAL_B27

Adapt to new and changing situations with clients and customers.

LOCAL_B33

Committed to continued professional development (CPD) to maintain and enhance competence in their own area of practice and supports others' professional development.

LOCAL_B1

Take responsibility for own actions and for the actions of those under their supervision or direction to promote safety.

B4

Take responsibility for the quality of work.

B5

Respond and adapt to work demands and situations.

B6

Committed to maintaining and enhancing competence of self through Continued Professional Development (CPD).